Resistance to ERP adoption is common—employees often prefer familiar processes, fearing complexity or loss of flexibility. A strong coordinator plays a critical role in addressing these concerns, arranging internal training, and demonstrating how ERP reduces inefficiencies and enhances productivity. This individual also ensures that each department takes ownership of its role in data preparation, testing, and process alignment.
Implementing an ERP system is more than just installing new software—it’s a complete transformation of business operations. Whether transitioning from Tally and Excel or replacing disconnected systems, ERP impacts every department and process. However, one of the biggest reasons ERP projects face delays or failures is the lack of internal ownership. Appointing a dedicated coordinator on the client side is not just helpful—it’s essential for ensuring smooth implementation and adoption.
A client-side coordinator acts as the bridge between your team and the ERP partner, ensuring streamlined communication, timely decision-making, and efficient follow-ups. Without a designated point person, responsibilities become scattered, leading to confusion, misalignment, and project delays. The coordinator understands business workflows, departmental challenges, and unstructured data, translating these into actionable ERP requirements while managing change within the organization.
